Aclara’s consumer-engagement for water presents current and historical data to customers in easy-to-understand ways that help them understand how and when they use water, and make it easy to conserve and save money. Real-time data comes directly from the utility’s advanced metering infrastructure system and can help customers identify periods of high and low usage. Cost and consumption information for the current billing period enables consumers to make important changes to consumption habits to reduce costs. When correlated with temperature data, daily usage graphs provide a more complete picture of how weather impacts water use. Hourly graphs help customers understand how specific activities affect water costs in any given day. Monthly graphs show usage trends throughout the year. Customers receive the same alarm notifications the utilities see, such as constant consumption or abnormal usage, giving them the opportunity to react quickly through email, text, or interactive voice response (IVR).
